Mail Order FAQs


How is the product packed?

All our meat is delivered to your door by an overnight courier FRESH, vacuum packed and in chilled containers.

What is the shelf life?

All meat must be refrigerated immediately on delivery.  Any items that will not be used within 48 hours should be frozen on arrival. 

When will my order be delivered?

Delivery is normally on the Thursday following receipt of your order.  You will be advised of any delay in the order being dispatched. We will always acknowledge receipt of your order and if this does not happen please call 01285 862 224 to ensure that we have received your order.

When do you take payment?

You will receive a telephone call on the Tuesday prior to your Thursday delivery.  We take all major valid Debit or Credit cards except American Express.  As soon as the payment details are processed your order will be dispatched.  

Please ensure that you are available on the contact number you have provided as your order will not be dispatched until we receive payment.

How much is the delivery charge?

Please note changes to delivery charges as of the 1st February 2018:

  • All orders under £60.00 and under 10kgs - £8.95

  • All orders over 10kgs in weight will be charged at the standard next day carrier rate - we currently use DHL

Any further questions please do not hesitate to call us on:  01285 862 224.